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Originally Posted by SteveK
I would request a cancellation and then when you get to that department ask if they have any deals because you like the service but just feel that it is too costly. Let them bring up the WinBack offer and you will then be in the drivers seat.
Just my  |
I tried Steve but no cigar. I called this morning and after talking to the auto-answering service, they put me on hold for about 12 minutes. Then they confirmed my name, address, phone number, my dog's name, etc. (It was a little tough understanding the rep).
I told him that I wanted to talk to someone in the cancellation department.
He said he would transfer me and I went into outer space. No music, no noises, nothing. After about five minutes, the auto-quality survey came on and I press the numbers which gave a low satisfaction of the call.
It is not worth the hassle. I'll pay the $142.