Here's my story: On May 16, 2008 I transferred my phone service from AT&T to Vonage phone service. It took them about 2 days to port my phone number from AT&T to vonage. Prior to transferring to Vonage. I asked the sales rep if it would work with my alarm system. She asked which system. I told her ADT. She said it would work with ADT. About a week later I received a letter from ADT requesting I test the system. It didn't work. After a week of trying to get the alarm system to work with the Vonage phone I gave up. I called Vonage to cancel my service. They told me I needed to contact my former phone service (AT&T) to get my phone reconnected with them. It took Vonage two weeks to port my number back to AT&T. That put me two days over my 30 day trial period with Vonage. They ended up charging my credit card for a total of $171.44 for service and disconnect fees. They refused to take back their reconditioned Vonage connection box for a partial refund.
Vonage customer service was contacted by phone and email many times. They refused to let me talk to a supervisor.
They lied to me about my alarm system being compatible with the Vonage phone system to get my business. Then they dragged their feet porting my phone # back to AT&T so I went 2 days over the 30 day trial period which ended up costing me $171.44.
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