Personally, I think it is just flat out wrong-headed for any business to treat their service department as a profitable source of revenue. Taking the long look at this, it is directly counter productive to providing incentive for the product itself to be as problem free as possible. If a business makes money on FIXING defects and failures, where is the incentive to not have those defects and failures in the product in the first place? Having a product returned for needed service SHOULD be financially painful to the seller, so it provides incentive for the manufacturer, or the resellers of such products, to insure that what they are selling will NOT have problems that will require that service.
As consumers, we would like nothing better then to buy a car that we would NEVER need to have emergency service done to. Truth be known, it was the imports that started coming into this country years ago that were MUCH MUCH more reliable than American made cars that FORCED the domestic manufacturers to follow suit and begin making their cars more reliable. That should have been a clear and unambiguous signal to those persons who make the decisions in the automobile industry about what we WANT from what we buy for our transportation. We don't want to be treated as cash cattle by buying a product that will produce even more money after the initial sale for them because of the failures in the products they sell.
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