They can be kind of slow with communications sometimes. I have an outstanding email to then about a land plane I purchased that doesn't seem to have a pin connection for my top link. Didn't hear anything back from them today about that. I included photos too, to show what I was referring to.
I believe that by being a TYM/Branson stocking dealer, they have a contractual obligation to do warranty service on the brands. Worse comes to worse, you could contact TYM corporate and ask them about it.
That being said, there is nothing to say that you would get priority service having purchased from another dealer. So that might be a consideration.
When I was considering having them do the 50 hour service for me, I was quoted a price of over $1100. Included in the price was a $90 charge for pickup and delivery of the tractor. When I purchased the tractor from them, Will told me specifically that he would pick up and deliver the tractor for me as he comes to Crawfordville quite often. Granted, he didn't specifically say it would be for free, but the implication was certainly there. I guess it is just a matter of the honeymoon period being over with.
Which is the reason why I decided to do that service myself, instead.
__________________
|