Did you attach a note reminding them of the sills? Hopefully you did and kept a copy? If not, then it's your word against theirs. So the only thing you can do is to convince them that you are an honest person and in fact you did return them. Maybe if you show them the receipt from the other vendor that you purchased from will help. This will show the date purchased AFTER your initial order with Eckler's. No reason why you would order 2 sets.
Try talking to a manager if you have not done so already. Screw the e-mails, make a phone call and talk to them. Let them know what happened. They probably have one area for returns/repairs. The person who recieved the box opened it and probably put the sills on the side. Human error.
Just remember....You get more results with Sugar than you will with Vinegar.
Good luck bro!
|