Ok, now your facts are on the table.
Maybe the other side of this will respond and we can get it all ironed out, you get your car back, the other individual gets hers back, Chris works through whatever issues he may be having and we can get back to doing some serious kick arse business again!
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Remember:
Artificial Intelligence is no replacement for Natural Stupidity!
Be Polite, Be Professional...and have a plan to kill everyone you meet.