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Board of Inquiry® Got a problem with someone you had a dealing with? Can't get it resolved and no other recourse presents itself? Had an especially good transaction with someone? Looking for info on a dealer?

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Unread 10-21-2019, 12:33 AM   #1
Feffman
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Default AVOID ManTrans in Tallahassee

Good Day All:

As is often quoted, “Enter at your own risk”. Do NOT send your transmission to ManTrans (www.ManTrans.net or www.ManTrans.com) in Tallahassee.

After speaking with Cindy Allen of ManTrans, I sent them a 65K mile ZF 5-speed transmission for a rebuild just to make sure it was new before installing. My American Express card was billed immediately. The transmission was delivered to their facility May 28, 2019 for what was supposed to be a 2-3 week rebuild. As you can guess, it’s now mid-October 2019 and no transmission.

The ongoing saga:
• We need one bearing to finish the rebuild (July 2, 2019)
• The transmission is completed and needs to be run on the dyno (August 8, 2019)
• I’m not sure what’s going on with it. I’ll call you back (July – October 2019)
• Transmission is finished and ready to go on the dyno today (September 9, 2019)
• Owner Darrell Moore (darrell@mantrans.com) tells me they need a bearing and a synchro (September 23, 2019)
• Owner hung up on me after I asked them to ship the transmission back to me. Long, excuse filled e-mail from owner in response to my e-mail. Taking synchro from core they have in house (September 26, 2019)
• October 1, 2019 e-mail inquiry to the owner with response: “Builder out today, I’m getting with him now to confirm”. Of course, no response three days later.
• October 7, 2019 owner says transmission shipping 10/8 or 10/9/19 after dyno run. They will send me the video of the dyno.
• October 9, 2019 “Builder out with death in family. If it doesn’t ship today. I guarantee it will tomorrow”
• October 15, 2019 phoned and left a message as well as e-mail. No bill of lading so obviously transmission isn’t done and hasn’t shipped.

I’ve contacted American Express to dispute the charge, but since it’s past 60 days, they’ve no guarantee. I’m writing off the ZF transmission costs as part of my ongoing adult education.

Call this my mistake for at least not checking the Better Business Bureau. I don’t usually put much stock in the BBB, but I’ve never seen a “F” rating.

https://www.bbb.org/us/fl/tallahasse...0403-160444139

Many of us have had similar issues with other vendors. This is my experience with ManTrans. You may want to avoid them.

God knows in what condition the ZF will be returned, if it comes back at all.

Feff
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Unread 10-21-2019, 10:17 AM   #2
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My Grandfather farmed in Florida and my father lived in Florida both said that there is no place that has as many unethical businesses .That's not to say everyone is a crook only 63.2%.

good luck and keep us posted.
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Unread 10-21-2019, 05:41 PM   #3
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Long drive from Hollywood, but I would be thinking about a road trip to retrieve it!
Andy
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Unread 10-22-2019, 01:46 PM   #4
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Call the Leon County Sheriff's Office and tell them you would like to file Grand Theft charges (for failure to return property valued over $300) and fraud (for leading you to believe they performed repairs to your transmission, and charged you as such).


http://www.leoncountyso.com/contact-us/phone-list
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Unread 10-22-2019, 02:40 PM   #5
Rich Z
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Warning: Please note:

Since the original poster of this thread did not provide their real full name in their profile or post, if the topic company complains about this anonymous negative post about them, I will have to remove it.

Sorry, but anonymous postings of such nature expose ME to legal liability. So unless you provide your real full name, your post/thread is subject to being removed upon demand.
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Unread 11-07-2019, 12:48 AM   #6
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Sorry for not including my name in the original post.

Here's an update. October 21 owner claims transmission is done. October 31, owner says transmission is done and will be shipped out Monday, November 4th. November 6th no Bill of Lading or shipping proof of any type.

Mark Pfeffer
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