Disney Teaches Customer Service To Miami Airport, Others
MIAMI -- Miami International Airport said it wants to improve its customer service, so it's hired Disney's image-makers to help.The Disney Institute, a Florida-based unit of the Walt Disney Co., has c...
From Miami's airport to the IRS, Disney Institute passes on Magic Kingdom's service t
LAKE BUENA VISTA, Fla. – Walt Disney World calls its workers, from actors in Goofy outfits to laundry workers, “cast members” to make them feel part of the show. There's a garbage ca...