the airline didn't blow anything. they offered $800.00 to any volunteers. when no one jumped at that, they did a random computer generated seat selection. 3 of the 4 got off WITHOUT incident. dr dao decided to turn this into an altercation. no one from united airlines were involved in his removal process. what's even better is after they drug him off the plane, with his permission (when asked if he wanted to go to jail over this, his reply was YES!!), he RAN back onto the plane!!