In October of 2005 I went to the Eckler's Reunion and took advantage of their 10% deal. I bought a Corsa catback exhaust and a bunch of other things spending over $2,000. That same day, I bought the Z06 stainless steel sill protectors. Turns out they were on backorder. I called once a month for 5 months and they were still on backorder, giving me a new date each time saying there was a licensing issue. I canceled the order and got them from West Coast Corvettes by the next week.
About a week after that, I received the sills from Eckler's even though I canceled it! I called and they said for me to ship them back and they would take care of it...at my cost! I couldn't believe it.
I let them sit for a while and finally sent them back when I had to return my flex fit mask for some warranty work. I opened up the sill box and added the mask to that box. I went to the Post office and sent them back...without delivery confirmation. My mistake apparently. As most of you know, I work for the Post office. Everytime I have ever got delivery confirmation on something that was being sent to me, it didn't work. I would always get the same message. We have received electronic info on this package to sent, but never anything after that. Even after it is delivered, same message.
A few weeks go by and I receive my flex fit mask back from C5 Creations apologizing for the problem with the mask. I decide to check my credit card bill...and no credit from Ecklers. Called them up and they say they have no record of ever receiving the package. You gotta be kidding me! They obviously did, cause the mask was in the same box. Of course they ask for proof that I sent them back (delivery confirmation) and I don't have it. I am a Postal worker, it's not something I would lie about. I sent them back. I take pride in my job. It obviously affords me many opportunities, including owning a Vette.
Have had several conversations back and forth and they no longer answer my emails. Do I just give up? I'm definitely putting the story out there and I can honestly say, I will never buy anything from Eckler's again! I'll even pay more to get it from somewhere else.
off
Scott