Doing some work on the server

[brasscannon]

Originally Posted by Rich427

Just a note, the color scheme has changed this morning to a white background and I am assuming that this is being done as part of the diagnostics that you guys are running.

Yup, RichZ flipped that switch and says it seems to be helping. That's yet another data point.

Above a certain size, you have to bite the bullet and pay for "forum" software. RichZ picked one of one of the best-selling examples - vBulletin is a fascinating beast of a program but it can also break in lots of subtle ways.

The chap who introduced me to RichZ is a vBulletin guru, a sharp cookie. If I can give the servers and the network a clean bill of health, he can build on that solid foundation and really put a shine on the vB install.

[C5Rick]

Everything seems to be flying smooth tonight.

[2Vettes]

Originally Posted by C5Rick

Everything seems to be flying smooth tonight.

and I like the color scheme. Altho, I also liked the other one..... Guess I'm easily pleased

[Rich Z]

**Expletives deleted**

I sent an email to the owner of the company who is hosting my servers, stating that I have pretty much reached the end of my rope with the slowness problems. Basically telling him that I see no other alternative but going back to my last server hosting company as things were not great there, but they were not THIS bad at all. I have filed multiple trouble tickets with them, asked my programmer to dig into the problem, hired a consultant, made my own changes to config files on the server, hired another consultant, changed the method that DNS is handled, and banged my head onto my desk numerous times. All to no avail.

So I get this as a response...

Rich,

I apologize for not replying sooner, things have been pretty hectic
here. Thank you for your patience.

I completely understand your concerns. I believe that you should see
considerable improvement in performance here starting right now as a
matter of fact. The DC just did a huge upgrade, or rather has been doing
a rather large upgrade to their core equipment which routes internet
traffic to our customers' servers, yours included. This has been going
on slowly but surely throughout this past month. I believe that is where
the issues for you arise and which will be resolved with the upgrade
done last night. I believe that you will see vast improvement over this
coming week with the overall speed of the network and it will return to
what you have experienced in the beginning with your first server. We
have been working closely with the network engineers to alleviate these
issues as fast as possible and I am positive that with these latest
upgrades to our overall network and core routing gear we have done just
that.

Aside from the above instances, we have experienced some unfortunate
ddos attacks. The technicians and core software mitigated them quickly
but unfortunately users still experienced some packet loss. These
attacks will also be mitigated by applying the aforementioned network
upgrades.

I thank you for voicing your concern and opinion on this. Believe me, we
are fully, 110% aware of this issue and have been working non-stop to
bring the network level to what it was a month and a half ago. I would
like to reassure you that we take this very serious as your well-being
reflects not only on XXXXXXXXX as a whole but on every one of our
employees, myself especially. I encourage you to stay in touch with me
should you continue to feel unsatisfied this coming week. You are more
than welcome to email me directly at this address or phone me at
XXX-XXX-XXXX. If I do not pick up, leave a message and I will return
your call as soon as possible.

If you have any other thoughts you would like to discuss, please do not
hesitate to contact me.

So why the hockey PUCK didn't he tell me this RIGHT AWAY??????? :angry: :angry: :angry: :angry:

So, the question is, was he lying when he said he didn't think the problem was on their end when I first notified them about the problem, or am I being lied to NOW? Or both?

One week, people, one week. If this doesn't substantially improve in one week, I'm doing a server move again. I really don't need this sort of crap at this time of year, but I really won't have any choice. I can't have you all getting pissed off an frustrated with the slowness here and leaving because of it. We've all worked too hard to try to get this site going without some goofy server problems deep sixing the entire thing.

[Rich427]

Hey Rich,

I understand your frustration but just wanted to let you know that I appreciate what you are doing! I am not pissed, and I am not leaving the forum! I left CF to come here for a number of reasons and internet response time was not one of them. Yes, I have been frustrated by some slowness at times, but that was more tolerable than the things I did not like about the larger forums. I also know that I may be an exception and that you want to appeal to the masses. Just my opinion!

Rich

[98 softtail]

Hey Rich Z, I know that some of the users have experienced problems on the site but I have not found it to be a problem. I hope that a few slow page uploads or having to reload the address is not so much that anyone would leave this outstanding forum, not me anyway. Keep up the good work and I think I like the new color format.

Joe B.

[Rich Z]

Actually this color format is the plain vanilla default that comes with the message board software. I switched to it thinking the problems might be coming from the skin I was using for the previous color scheme.

[C5Rick]

I believe I post the most about issues with the forum. I do this not as a threat to leave, but to let Rich know their's an issue either with the forum or on my end. I just believe Rich would like to know, after all he's paying for a service and I for one, expect what I pay for.
Yes the speed does concern me. There have been times when I could move about the forum or make posts. There were times when I couldn't get on the site at all and yep, this concerned me. I applaud Rich for going out of his way during his busy time and get a hired gun to help resolve this issue.
No I wasn't complaining and I don't think spied would chase me away, but being able to get on is important. I just don't believe some have never experienced any of these issues. Sorry for ranting on. Again thanks to Rich for doing whatever it takes and to Cannon for his efforts.
Running smooth today.

[JCswm]

You guy's can't get rid of me that easy!!! I'm here to stay......Unless somebody buries me Knee deep in snakes!!!

[Rich Z]

I switched back to the original color scheme (skin). Please let me know if it has an adverse effect on the speed of page displays for you.

Thanks.

Rich Z.