I'm Po'd at GM

[THOR]

I wonder if GM right hand knows what the left hand is doing. I"ve been waiting for the NPP (GM's bi-mode exhaust) to arrive for 4 weeks. The mufflers arrived and when John from Auto XTC looked at them, the polished tips were only wrapped in paper and stuck in a box without cushioning. One of the tips had a small scratch but the other one had a large dent in it. So now, they had to re-order the muffler and it'll probably be 2-4 more weeks. I'm thinking WTF, WTF, WTF!!! Why can't they make a little effort and bubble wrap the tips!!
I called another GM vendor just to check if they had any in stock and he had 3 pair but they all had scratches and dings in them. If this is a national problem, why don't they do something. This had got to be costing GM big bucks and the solution seems so simple-bubble wrap it buddy.