I will never buy from Eckler's again!

[MADN3SS]

Originally Posted by vette8t7

I would also like to add that in another thread MADN3SS posted another issue last night with another item he purchased from Eckler's. I made a kind hearted gesture to bring the matter up to someone at Eckler's in try and bring some positiveness to his situation in light of his recent issues.

MADN355's post:
I do have one other problem with them... minor. Customer number 2142XXXX, Order number 0226XXXX, Trans date 10/14/05. Part number 45037, Sunglasses, Z06 Logo Quicksilver. On both sides of the sunglasses there is an attached Z06 Logo that has since fallen out and lost on both sides. I would like to get replacements sent to me so I can glue them on. I've emailed Eckler's but have not gotten a response. It was low on my list of priorities to look into.

I sent an e-mail last night to someone at Eckler's who replied back to me this morning "I sent him an email offering to replace the glasses".

So MADN355 you should have received an e-mail. I would say this is a pretty decent resolve in what just a few hours? Replacement for an item you've had for a year? But since you don't need any favors from them and won't be dealing with them again or wasting your time I guess this is all moot and I guess I will quit wasting my time.

Just to set the record straight. Here is the email I received from Dawn at Eckler's. You will notice that Eckler's is not replacing the glasses, the vendor is. They carry a year warranty.

Thank you for the kind hearted gesture.


Scott,
Hello, my name is Dawn I am the sales supervisor for Eckler's and I understand you have a problem with a pair of sunglasses you purchased from us these glasses do carry a one year warranty. If you will return them to the vendor with a check for $15.00 they will replace the glasses for you here is the address to send them to if you have any further problems please let me know.
CORVETTE EYEWEAR
784 N FRANKLIN AVE
PALATINE, IL 60067
***MUST HAVE PROOF OF PURCHASE****
Thank You
Dawn Hegedty
Sales Supervisor
Eckler Industries
800/327-4868 X 414
321/385-1903

dawn.hegedty@ecklers.net

www.ecklers.com