Revell, the makers of plastic models did an awesome thing recently and for any and all model enthusiasts out here this might be of interest.
In the mid to late 1990's I was given a model car kit of a '67 Vette vert. I have a '66. The giver considered "a Vette is a Vette" -who could imagine that coming from a '66 Vette-owner's wife? Oh well, I figured I could mod it to a '66 without too much trouble.
15 or so years later I decide to open the still-sealed carton and commence my project. I started sanding and priming and painting some parts. I never took a piece count since this was a brand new, sealed, never opened box. After some time I noticed no rubber tires. How could that be?
I contacted the Revell website but the kit was discontinued so it made ordering replacement tires close to impossible. I photocopied the instruction sheet and sent it to the address listed on the sheet with a request to buy the tires that were missing from the original box. The letter came back- "Address Unknown". I eventually found a different address, sent the same letter and request, and in less than two weeks a set of four tires was in my mailbox- no charge.
A long winded story but something to share.