Quote:
Originally Posted by Z06 Rocket
It must just be who you reach on the other end of the phone/computer. They don't seem to have any set standards in their company for uniform policies on customer service.
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I think your exactly right
No uniformity
It seems some have a great experience and others get the shaft?
They really need to fix that if they want to stay in business.
I know they were complaining last year about the drop in sales. Duh? There's too much competition in the auto (especially vette) arena. Everybody seems to want a piece of the hi-performance market.
I go where the prices are good the service is top and the people are friendly...not necessarily in that order!
In thier defense, they really can't do anything about the sales tax. That's illegal.
They could though as mentioned, offer up a bigger discount to, well, discount it
The funny part about shipping is, anyone can call Fed-Ex, DHL, UPS, USPS, etc., give them the dimensions and weight of the package, pick up point and delivery destination, and get a price.
You might want to consider this next time, get the info and call them back with the "actual" shipping costs. Then ask them how much of the "additional cost" is "handeling?"
Sometimes, just lifitng it off the shelf and putting in on the truck will cost you an extra 10-20 bucks!
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