Good job on the details Rich. Running a busy shop is not easy to say the least. Most customers are concerned with their car only, no matter where on the priority list it is. They also don't realize if one project (we have between 7-12 in the shop at any given time) has a delay due to parts not showing on time, wrong part arrives, machining delays, etc. etc. etc. that it pushes ALL the builds back as everytime you pull off of one job to do another, time is lost. Very easy to "holler to the world" when upset in todays internet age, but that usually sets up greater animosity between the parties making a resolution all the harder.
Interested to see the outcome, I trust it will turn out fine as I have respect for their shop & abilities as well as many other shops around.
Good luck all!
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Tech Support for most anything. 
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