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Board of Inquiry® Got a problem with someone you had a dealing with? Can't get it resolved and no other recourse presents itself? Had an especially good transaction with someone? Looking for info on a dealer? |
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03-12-2008, 12:21 PM
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#1
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!ereH nI depparT m'I pleH
Join Date: Jan 2007
Location: 25 miles south of Boston, MA. Also have a house in Dunedin FL.
Posts: 1,927
Name : Andy Anderson
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Kudos to Ferman
I had to have the A/C on my 2000 coupe worked on, nothing but hot air was coming out of the vents. I wasn't sure where to take the Vette to be worked on, but Jim Kill told me to contact Tommy Farruggio at Ferman in Brandon for information. After a few e-mails to Tommy, I was convinced enough to set up an appointment with Ferman in Brandon to have the A/C looked at. There was an $89.95 diagnostic fee that would be waived if I elected to have Ferman do the work. I showed up there at my 10:00 appointment time on the 10th of March and was greeted by Gina Nieves, one of the service advisors. I explained what was wrong, and she said that she would call me back between 11:00 and 1:30 depending upon how long it took to get a diagnosis. I got a call at 11:30, Gina told me what they found, gave me a list of parts that they were going to change, and quoted me a price including tax. I agreed to everything (and was glad that they weren't going to reuse gaskets and o-rings), and Gina said that she would call me when it was done. They are open until 6:00 and I would be able to pick the Vette up right up till closing time if it was finished. It needed a compressor (and the o-rings, gaskets, etc), and I wasn't sure how long it would take. Gina called me at 4:00 to tell me that the Vette was done and was in the detail bay being washed! I was in Venice at the time having lunch with friends, and headed for Brandon after I got the call. I picked up the Vette at 5:30 and paid the bill. It was EXACTLY the price quoted, and I thought it was a fair price. I was amazed by the friendly, personal service I received from Gina, as well as the short length of time to get the Vette repaired! The A/C now works like it is supposed to, and there is a lifetime guarantee on the compressor! I know that this is only a one time shot, but 1) I was able to book on line, 2) they listened!, 3) they quoted me a price and stuck to it, 4) dealing with Gina was just a pleasure, 5) I got my Vette back the same day when I was prepared to leave it overnight, 6) it was washed and vacuumed when I picked it up, and 7) I was able to print, cut out, and use a 10% off coupon on the quoted price. All in all a dealer visit that I will remember for a long time. Too many times we hear horror stories about dealers, and I just thought a good story needed to be told too. I'll admit that I was somewhat reluctant to go to a dealer, but Jim Kill, Tommy Farruggio, and Gina Nieves put my fears to rest regarding Ferman in Brandon. THANK YOU JIM for recommending that I e-mail Tommy, THANK YOU TOMMY for convincing me that Ferman could work with me and was worthy of doing the work, and THANK YOU GINA, for taking care of all of the details and keeping me informed while the Vette was there.
Andy (freezin' again - YEA!) Anderson
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03-12-2008, 12:24 PM
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#2
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Vicious Evil Person
Join Date: Jan 2007
Location: Seffner - Tampa
Posts: 1,730
Name :
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Ferman is the best, the guys there are awesome, and Tommy rules!!!
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03-12-2008, 01:03 PM
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#3
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Member
Join Date: Oct 2006
Location: Sarasota
Posts: 504
Name :
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Great story, thanks for sharing!
When I buy a new one I hope they can be competitive on price. I'd just as soon keep the business local. We'll see.
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03-12-2008, 01:28 PM
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#4
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LEJ ZO6
Join Date: Dec 2007
Location: Tampa, Fl. (Wesley Chapel)
Posts: 244
Name :
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Yea, we'll see.
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03-12-2008, 02:38 PM
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#5
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TampaBay Vettes
Join Date: Aug 2006
Location: Tampa, Florida
Posts: 1,810
Name : Jim Kill
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Ferman
Thank you for trusting me and the Ferman Dealership. Ferman has assured us at Tampa Bay Vettes that they will do everything in there power to keep us Corvetters running and be given a fair price. Tommy is the best around and as our President of TBV.... and its an honor to be his Vice-President. Thank you for sharing this with all of us and if you don't mind I would like to read it tonight at our meeting.
Jim
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Get in, Shut up and Hold on!!!
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03-12-2008, 04:37 PM
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#6
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Road Trip!
Join Date: May 2006
Location: Port Labelle, Florida
Posts: 1,808
Name :
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Kudos to the Ferman Staff...
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03-12-2008, 09:49 PM
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#7
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!ereH nI depparT m'I pleH
Join Date: Jan 2007
Location: 25 miles south of Boston, MA. Also have a house in Dunedin FL.
Posts: 1,927
Name : Andy Anderson
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Quote:
Originally Posted by JIM KILL
Thank you for trusting me and the Ferman Dealership. Ferman has assured us at Tampa Bay Vettes that they will do everything in there power to keep us Corvetters running and be given a fair price. Tommy is the best around and as our President of TBV.... and its an honor to be his Vice-President. Thank you for sharing this with all of us and if you don't mind I would like to read it tonight at our meeting.
Jim
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Jim......just now saw your reply, and no, I don't mind at all! It's fair game if it's up here as far as I'm concerned. Positive reinforcement goes a long way toward making something better........even if it's ALREADY good to begin with.
Andy
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03-13-2008, 08:11 AM
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#8
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truth seeker
Join Date: Nov 2006
Location: N. FLA
Posts: 372
Name :
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Great to hear!! Congrats to Tommy and the Fermam/Brandon staff! I only wish it would rubb off on the Ferman/Tarpon Springs location...they don't even know the right amount of oil to add to a vette with an oil change!!
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03-13-2008, 09:35 AM
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#9
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Senior Member
Join Date: Mar 2007
Location: here
Posts: 1,419
Name :
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Good to hear a good outcome from a dealership
At there show last year,they seem to be nice people working there.
Now that you are back in the cold,you don't need the ac.
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03-13-2008, 11:31 PM
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#10
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Senior Member
Join Date: Nov 2006
Location: Bradenton, Fl.
Posts: 2,363
Name :
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Wow, great service and thanks for sharing the story. I agree it's nice to hear of great service and pride vs. the ranting.
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