Well what do you know? I finally get someone on the phone that knows how to provide good customer service. I originally asked for a supervisor but I briefly explained my problem and mentioned that this is going on a year in a couple of weeks. She put me on hold for about two seconds and said "This is ridiculous! I'm just going to issue you a credit. I don't know why anyone hasn't taken care of this for you before".
done!
It's finally a relief to have this taken care of. Thanks for all the advice.
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'01 QS Corsa Touring exhaust with Tiger Shark tips. LG LT headers with X-Pipe, Hurricane intake w/ CF HF Power Duct, L.E.D. tail lights and shorty antenna. Lowered on stock bolts. Black Motorsports. FRC TOM tuned. NCM member 36741