I've had Vonage for over 3 years and never had an issue. When I did call them, I got right through. Email replies in less then 12 hours. Some people are just stupid, " I didn't know I needed a computer modem." Come on, all VOIP services say you need a high speed internet connection.
I have 3 Numbers with Vonage. One is my 941 Fl number, one is a 330 Ohio number, so when our daughter calls, it's a local call for her. I also have an 800 number. A these numbers cost $35.00 a month plus tax. What do you think Verizon wants for all this
My line clarity is just as good or better then when I used Verizon. My Verizon bill was over $90.00 a month and Vonage is under $45.00 with my extras.