I will never buy from Eckler's again!

[vette8t7]

Hi everone. Timing is everthing. I too have had a very recent experience at Ecklers that I was very unhappy with. I sent an email to them and when I got no response, I posted it on the C-5 forum as ELTRONVETTE on Corvette forums.com last week. It is based on my observation and my experiences and my expectations. Apparently I'm not the only one unhappy.

I read your post and also posted a long elaborated reply. I have been a member of several of the corvette forums for several years. I rarely post on them and don't really go on them much. Why? It seems to be the same old stuff. Always a slew of recent new members. Some seem to be in some kind of competition to increase their posting numbers by posting one worded meanlingless responses. People having "Senior" forum levels that don't know diddly about their vettes as all there posts have been :thumbsup: or :dancer01: or what have you.

Now my take on singling out Eckler's and painting them about "how I will never shop there again" is just wrong. Heck, people act like they don't have any problems anywhere else. I can get up and walk into Wal-Mart and start having issues with "something". Eckler's IS NOT the only one with their share of problems. Plenty of people have problems with other parts outlets.

Your posting on the corvetteforum in particular seemed to do a lot of nit-picking....and almost like you were *looking* for trouble when you went in and perhaps you are *easily irritable*. Surely if you went in there to spend a couple of hundred dollars you researched what you wanted to buy on their website or catalog BEFORE you went in there...

I don't know, I don't know you, you don't know me. We only are hearing your side of the story. It seems a lot for people on these forums love to post bad experiences with the showroom and how they will never got here again and how they will shop somewhere else. Ironically those that are happy with their experiences don't post as much about the positive. I guess it's human nature to jump on the negative bandwagon.

Maybe Eckler's should just close the showroom?? Then we'd see a slew of blasting threads about that. You can't please everyone.

 

[Nytro]

Wow that was quite a reply you made there vette8t7, very interesting some of your thoughts. As far as singling out Ecklers I think the original posters thoughts about never buying from Ecklers again stems basically from the fact that he wasn't recieving the proper customer assistance. Basically in his first communications from Ecklers they were in a round about way calling him a liar in a nice way telling him they never recieved his return, funny because they got the other piece he returned with it. I can see his frustration in the way he was delt with, and to be quite honest I have a couple of "I will never buy there again's " on my list. One being Applebees, I know millions of people have eaten there with never a problem but I had one. One night my wife and I went in there to eat and I ordered one of their burgers. It arrived and looked nice but after a couple of bites something didn't taste right. I proceeded to pull a hair about four inches long out of my mouth. I kinda blew it of, cause I was hungry, but with the next bite I pulled another hair out of my mouth. I called the manager over and informed him that I had a two hair limit and I had no intention of paying for the meal. He apologized and told me I could have anything off the menu and if I wanted my wife and I could drink ourselves into a stuper, we declined. That was seven years ago and I have never been back. Another little interesting tidbit is one I had at Wendys. Dave Thomas was a likable guy and he did much for orphans in his life. It was winter time in Mass and we went into a Wendys to get a bite to eat. Now there was snow on the ground and salt and sand on the walkways that had also been tracked onto the floors of the store and the employee work areas. We ordered our food and I ordered a cup of chili. The employee went to scoop out the chili from the pot and proceeded to drop the ladle on the floor. Can you guess what happened next, you guessed it, the ladle went from the floor right back into the pot and scooped out a cupful for me. Fat chance. I informed the manager of what happened, he apologized and asked me which employee did it. I told him rather than single out one employee there was probably a need to speak to them all, and tell them that you don't use a utensil that has been dropped on the floor to serve food without cleaning it first. That was 11 years ago and I have never been back. Moral of the story is, if you feel that you have been treated unfairly you have the right to not patronize that establishment and tell people of your experience. Part of being an internet community is sharing your experience with the people you have become friendly with to tell them of your negative experience and collect their thoughts which is what happened here. People advised Scott to keep after them and they finally did the right thing and credited his account. So, all that said vette8t7, I'm sure you have had some bad experiences dealing with vendors, restaurents, car dealers or whatever, why don't you tell us how you would have handled an experience like this.

 

[vette8t7]

Wow that was quite a reply you made there vette8t7, very interesting some of your thoughts. As far as singling out Ecklers I think the original posters thoughts about never buying from Ecklers again stems basically from the fact that he wasn't recieving the proper customer assistance.

WHICH reply were you referring to? I wrote up a rather long and in depth post about Eckler's on the Corvetteforum in the thread that NOBCKSEAT on this forum referred to posting there under ELTRONVETTE.

As far as the orginal poster of THIS thread is concerned I posted two different replies towards the end of the thread relating Eckler's volume of sales.

 

[vette8t7]

Basically in his first communications from Ecklers they were in a round about way calling him a liar in a nice way telling him they never recieved his return, funny because they got the other piece he returned with it.

Well....read my response on this thread #18 first and ask that question again. It wouldn't say they were calling him a liar in any way. The may have never seen the returned item if the item he returned for warranty work with an RMA# on it it arrived in receiving they relabel it and it is either picked up or shipped to the supplying vendor for warranty work. In that post I also posed related questions that woud help give insight on what may have happened, but the original poster hasn't answered. It oculd be that Eckler's NEVER opened the package or did and it had no associated order number. Meanwhile in the case that the initial person or whoever he talked to (which is in a different building at a desk) is sitting there and has nothing to go on.

Now keep in mind another point, people come and go constantly. Good help is hard to find. There are sales people that I see there one time and they are gone the next. For example, Bob sends Joe and e-mail to help with a problem he has and he says he'll look into it. Next week Joe leaves as he found another job or Joe decides at the end of the day he's had enough of customers calling in and yelling at him. Meanwhile whatever Joe wrote down or whatever e-mail he got from Bob may or may not get passed on to someone else. But Joe's out of there so he doesn't care. Say no one else got his notes on Bob's issue. Or someone else looking at his e-mail sees it is empty or doesn't know what he did or didn't take care of. Or maybe his terminal sits there unused for 3 months. Who knows. The next thing you know there are 10 people in Bob's boat that have been waiting 3 months for a call back or answer.

 

[Nytro]

Well....read my response on this thread #18 first and ask that question again. It wouldn't say they were calling him a liar in any way. The may have never seen the returned item if the item he returned for warranty work with an RMA# on it it arrived in receiving they relabel it and it is either picked up or shipped to the supplying vendor for warranty work. In that post I also posed related questions that woud help give insight on what may have happened, but the original poster hasn't answered. It oculd be that Eckler's NEVER opened the package or did and it had no associated order number. Meanwhile in the case that the initial person or whoever he talked to (which is in a different building at a desk) is sitting there and has nothing to go on.

Now keep in mind another point, people come and go constantly. Good help is hard to find. There are sales people that I see there one time and they are gone the next. For example, Bob sends Joe and e-mail to help with a problem he has and he says he'll look into it. Next week Joe leaves as he found another job or Joe decides at the end of the day he's had enough of customers calling in and yelling at him. Meanwhile whatever Joe wrote down or whatever e-mail he got from Bob may or may not get passed on to someone else. But Joe's out of there so he doesn't care. Say no one else got his notes on Bob's issue. Or someone else looking at his e-mail sees it is empty or doesn't know what he did or didn't take care of. Or maybe his terminal sits there unused for 3 months. Who knows. The next thing you know there are 10 people in Bob's boat that have been waiting 3 months for a call back or answer.

OK I will ask the question again......as soon as I finish trying to piss up this rope

 

[vette8t7]

Part of being an internet community is sharing your experience with the people you have become friendly with to tell them of your negative experience and collect their thoughts which is what happened here. People advised Scott to keep after them and they finally did the right thing and credited his account. So, all that said vette8t7, I'm sure you have had some bad experiences dealing with vendors, restaurents, car dealers or whatever, why don't you tell us how you would have handled an experience like this.

True people post whatever they want and whatever thoughts they have within the internet community. It would nice to also have the people that start these "negative experience" threads follow up on the same thread down the road when they encounter having problems at the B and C places. I mean they will never shop at A again, and their money is going to B and C. Fine, but all the reader sees in the thread is negativity towards A, but doesn't see within that thread issues down the road with B and C. It may end up in a different thread on a different forum. That's why I said it's unfair to single Eckler's out as everyplace has issues. It seems half the time orders I place to Jegs and Summit don't go without flaws.

>So, all that said vette8t7, I'm sure you have had some bad experiences >dealing with vendors, restaurents, car dealers or whatever, why don't you >tell us how you would have handled an experience like this.
Well, let's see. Finding the right person in anycase is the key. A majority of the time I know people at the establishments and/or the owners and deal either directly with them, through them or someone they recommend.
In the case of car dealers, I have only really dealt with them for club events until recently when I bought my wife a new car..and I know the dealer personally. He actually went on vacation when my wife and I started to wind down on our purchase and assured me I was in goods hands while he was gone. Well, a few on the sales staff decided it was time to play, but I had kept the office manager and the dealer in the loop and resolved the issues. This dealer was better than the alternatives in the area, plus this dealer sponsors our club for events whereas the others seem to care less. I will also note I had the dealers cell # and e-mail address. It was also my first new vehicle purchase.

In the case of this thread and Eckler's I will be very biased as how I would handle things with them as I know a lot of them as I have interfaced with Eckler's as a customer and through the club for a number of years. How I handle things with them might be different as I know who is at the top and down. Again, people come and go so I don't really know that many on the sales staff except for those that have been there a while.

Now, in my case say I ordered something from Mid-America and had an issue. Well, I don't have a clue of anyone that works there. But if it did not seem like the issue was moving I would ask or request to be helped by a manager or supervisor. Instead of posting a thread "I will never order from MA again" I would post one of "Does someone know someone at MA" that can help resolve this. Part of the issue how you appraoch an issue or problem, the other part is WHO you talk to.

If I called in to resolve a problem and spoke to someone I would write down that persons name so if the issue were to remain unresolved I could call back that person and ask what the deal was and stay on them or then switch to their supervisor and explain you had called so and so several times and nothing is moving on this issue and you want a refund.

That said knowing the people I know at Eckler's that have been there for a while typically address the issues directed to them. Perhaps the complaints involving customer service involve new people or people that are in the "there and gone" realm.

 

[MADN3SS]

Now my take on singling out Eckler's and painting them about "how I will never shop there again" is just wrong. Heck, people act like they don't have any problems anywhere else. I can get up and walk into Wal-Mart and start having issues with "something". Eckler's IS NOT the only one with their share of problems. Plenty of people have problems with other parts outlets.

Don't tell me I'm wrong for saying I won't shop there again. Or posting about it. Just because I had a bad experience doesn't mean you will. So keep shopping there if you want. If they aren't going to conduct there business to a level of satisfaction that I can accept, I won't go there. There are plenty of other suppliers out there that will.

Well....read my response on this thread #18 first and ask that question again. It wouldn't say they were calling him a liar in any way. The may have never seen the returned item if the item he returned for warranty work with an RMA# on it it arrived in receiving they relabel it and it is either picked up or shipped to the supplying vendor for warranty work. In that post I also posed related questions that woud help give insight on what may have happened, but the original poster hasn't answered. It oculd be that Eckler's NEVER opened the package or did and it had no associated order number. Meanwhile in the case that the initial person or whoever he talked to (which is in a different building at a desk) is sitting there and has nothing to go on.

Inside the box I returned was a handwritten letter that included my customer number and both order numbers for the items being returned. Also were the names of the individuals I had spoken with. I gave them ample information to take care of the problem and it was not.

Like Nytro, I have had good and bad experiences with vendors, restaurants, retail chains and any other type of business that one might use. Some I have gone back to, some I have not. It really depends on the severity of the situation. Ecklers was just an overwhelmingly bad transaction and that is why I will never do business with them again. I usually try and post good business transactions as well, but lets face it, you're more likely to tell people about a bad situation. It's called venting.

 

[vette8t7]

Don't tell me I'm wrong for saying I won't shop there again. Or posting about it. Just because I had a bad experience doesn't mean you will. So keep shopping there if you want. If they aren't going to conduct there business to a level of satisfaction that I can accept, I won't go there. There are plenty of other suppliers out there that will.

Inside the box I returned was a handwritten letter that included my customer number and both order numbers for the items being returned. Also were the names of the individuals I had spoken with. I gave them ample information to take care of the problem and it was not.

Like Nytro, I have had good and bad experiences with vendors, restaurants, retail chains and any other type of business that one might use. Some I have gone back to, some I have not. It really depends on the severity of the situation. Ecklers was just an overwhelmingly bad transaction and that is why I will never do business with them again. I usually try and post good business transactions as well, but lets face it, you're more likely to tell people about a bad situation. It's called venting.

Hmm...did I say YOU were wrong for shopping there or YOU were wrong for saying anythig about it?? See this is the problem with the internet and forums in general things are EASILY taken out of context. If you had noticed that whole paragraph spoke in general and heck it wasn't even quoted to YOUR post. So since you say "I" said you were wrong for shopping there or saying anything about it could you show me where I included your name??

Okay, so now we have a piece of the puzzle that both the order numbers were included. Did they give you an return number or something to write on the box for the warranty work item? Such an box may just be forwarded to the vendor.

You keep saying you will never do business with them again, but in another thread you about the reunion you stated "you've been keeping your eyes on a few things and you'd guess you'd have to stick with items that are in stock". Hmm...

True human nature is to vent and rant about something gone bad. I don't know who you talked to at Eckler's. I do know WHO you can talk to to resolve matters there. I did not see any postings on this forum related to "I am having an ongoing issue" or "Anyone know anyone at Eckler's?" or the like. You in particular did say you called back a few times and talked to someone about the issue. However, if you had asked for one of the supervisors I find it hard to believe they wouldn't take care of it right away. That was probably who you talked to the last time and I have a pretty good idea who it was that fixed it.

If you or anyone else has problems in the future I can tell you who to get in contact with at Eckler's.

 

[vette8t7]

Well, I went into the Eckler's showroom Saturday and purchased a few hundred dollars worth of stuff. There was an issue with my credit card-a credit card that I have used in there many times before. It was a Visa, issued by Providian with the Paypal emblem on it. The sales clerk said they don't accept Paypal. They had some kind of issue with the way they process their transactions. I told her it wasn't a Paypal debit card or whatever it was a Visa and I had used it there before. But, maybe something had changed and they WERE having problems with it. As far as I was concerned if it was a Visa card and they accept Visa there shouldn't be an issue, but maybe there was something I didn't know about. So I gave her another card knowing I could follow up on the issue.

A few hours ago I sent one of the supervisors an e-mail about what had happened. She asked for the number and bank on the back of my card. Got their accounting involved and corrected the situation. The supervisor said she would inform her staff.

Sometimes knowing who to talk or talking to the right person leads to a quicker resolve....

 

[MADN3SS]

Hmm...did I say YOU were wrong for shopping there or YOU were wrong for saying anythig about it??

Now my take on singling out Eckler's and painting them about "how I will never shop there again" is just wrong.

Seems like you did. :yesnod:

 

[vette8t7]

Seems like you did. :yesnod:

Uh...Read post #21 again..
If you can read that I did not even quote nor did I say you in particular. The paragraph where I used that phrase was:

Now my take on singling out Eckler's and painting them about "how I will never shop there again" is just wrong. Heck, people act like they don't have any problems anywhere else. I can get up and walk into Wal-Mart and start having issues with "something". Eckler's IS NOT the only one with their share
of problems. Plenty of people have problems with other parts outlets.

If you took offense that fine. All in your regard to this thread was your side of the story. It would be interesting for me to contact someone at Ecklers so we could hear the other half. Two sides to every story. But heck what do I care. Your never going to buy there again and I personally could give two Sh*ts less where you buy your parts.

Now so you will know that this question is directed at you:
You said when you contacted Ecklers the first time they said for you to ship the parts back...at your expense. Why didn't you ask for a supervisor then? When you realized you had a problem and say you "called several times" yet it didn't seem to be going the right way why didn't you ask for supervisor? I would find it very hard to believe that if you had asked for the Customer Service Supervisor or someone "higher up" on the ladder early on that the problem wouldn't have been taken care of then. The time frame we are talking about here is June-September and you said you called several times "they were searching the warehouse and would let you know" and you said that was a few weeks before....can you honestly say you share some blame for not following up or asking for a supervisor earlier on and allowing it to go on 3 months? I mean you called several times, why not ask for a supervisor the second time?

Blasting a company on a public forum causes lasting negativity towards that company. In this case the company isn't here speaking for itself. On the other hand, there may be personnel from these companies on different forums from time to time. Them seeing someone blasting them surely won't do you any favors with them down the road.

As far as you not shopping at Eckler's- I could really care less. I think you could have escalated the matter sooner and then this whole thread would be moot. I can start posting specific examples of repeated problems with the postal service here if you'd like. I can rant about how I won't use them again and would only use some other means shipping, but whatever. The point? Every place has it's problems. Eckler's has it's share. If I was having repeated problem I would ask for a supervisor and get it corrected. If I continue to let it drag out, then I'm just as guilty.

On another tangent...you didn't post you were having a problem until September. The last I checked this forum was named "All Florida Corvette Club". Did you know there are clubs within the locality of Eckler's? That those clubs probably have some sort of relationship with Eckler's and various personnel on their staff? That perhaps some of those club members are members of this forum? Perhaps even some of those club members work at Eckler's? Another route would have been a thread earlier on seeking help with your situation. Instead the thread started a few months down the road entitled "I will never buy from Eckler's again"....that probably wouldn't by you any help, but I had noted if I had seen or knew about it earlier I could have gotten you in touch with the right person. I also offered that if you needed help with them in the future to let me know, but I'm starting to think that offer is going to expire as I don't need to get involved and you dont intend future business with them.

 

[MADN3SS]

Uh...Read post #21 again..
If you can read that I did not even quote nor did I say you in particular. The paragraph where I used that phrase was:

Now my take on singling out Eckler's and painting them about "how I will never shop there again" is just wrong. Heck, people act like they don't have any problems anywhere else. I can get up and walk into Wal-Mart and start having issues with "something". Eckler's IS NOT the only one with their share
of problems. Plenty of people have problems with other parts outlets.

If you took offense that fine. All in your regard to this thread was your side of the story. It would be interesting for me to contact someone at Ecklers so we could hear the other half. Two sides to every story. But heck what do I care. Your never going to buy there again and I personally could give two Sh*ts less where you buy your parts.

Now so you will know that this question is directed at you:
You said when you contacted Ecklers the first time they said for you to ship the parts back...at your expense. Why didn't you ask for a supervisor then? When you realized you had a problem and say you "called several times" yet it didn't seem to be going the right way why didn't you ask for supervisor? I would find it very hard to believe that if you had asked for the Customer Service Supervisor or someone "higher up" on the ladder early on that the problem wouldn't have been taken care of then. The time frame we are talking about here is June-September and you said you called several times "they were searching the warehouse and would let you know" and you said that was a few weeks before....can you honestly say you share some blame for not following up or asking for a supervisor earlier on and allowing it to go on 3 months? I mean you called several times, why not ask for a supervisor the second time?

Blasting a company on a public forum causes lasting negativity towards that company. In this case the company isn't here speaking for itself. On the other hand, there may be personnel from these companies on different forums from time to time. Them seeing someone blasting them surely won't do you any favors with them down the road.

As far as you not shopping at Eckler's- I could really care less. I think you could have escalated the matter sooner and then this whole thread would be moot. I can start posting specific examples of repeated problems with the postal service here if you'd like. I can rant about how I won't use them again and would only use some other means shipping, but whatever. The point? Every place has it's problems. Eckler's has it's share. If I was having repeated problem I would ask for a supervisor and get it corrected. If I continue to let it drag out, then I'm just as guilty.

On another tangent...you didn't post you were having a problem until September. The last I checked this forum was named "All Florida Corvette Club". Did you know there are clubs within the locality of Eckler's? That those clubs probably have some sort of relationship with Eckler's and various personnel on their staff? That perhaps some of those club members are members of this forum? Perhaps even some of those club members work at Eckler's? Another route would have been a thread earlier on seeking help with your situation. Instead the thread started a few months down the road entitled "I will never buy from Eckler's again"....that probably wouldn't by you any help, but I had noted if I had seen or knew about it earlier I could have gotten you in touch with the right person. I also offered that if you needed help with them in the future to let me know, but I'm starting to think that offer is going to expire as I don't need to get involved and you dont intend future business with them.

First things first. You said singling out Ecklers was wrong. I singled them out, therefore I must be wrong. You may not have been talking about me in post #21, but the fact that I started this thread obviously bothers you.

Yes, this is my side of the story and if you feel like contacting Eckler's for their side of the story, by all means, waste your time. It certainly doesn't matter to me.

You're absolutely right in one respect. I should have asked for a supervisor much earlier. It may have solved the problem earlier. I do share some of the blame for that. And the reason it went on for 3 months is because it wasn't a huge priority on my list. My life wasn't hinging on this situation. When I gave it a thought, I would call.

I honestly don't care whether it causes lasting negativity to them down the road. I'm sure it won't. They were in business long before I purchased a Vette and will be in business long after. There were a sponsor here, but I guess we didn't generate anything for them. I won't need any favors from them either.

You can blast the Post office and use a different shipping company all you want. It doesn't bother me any. I get paid the same.

Thanks for your help, but I won't be dealing with them again. I did what I did and it's all in the past. I'm not going to waste any more of your time or mine. It's time to move on...

 

[MADN3SS]

Uh...Read post #21 again..
If you can read that I did not even quote nor did I say you in particular. The paragraph where I used that phrase was:

Now my take on singling out Eckler's and painting them about "how I will never shop there again" is just wrong. Heck, people act like they don't have any problems anywhere else. I can get up and walk into Wal-Mart and start having issues with "something". Eckler's IS NOT the only one with their share
of problems. Plenty of people have problems with other parts outlets.

If you took offense that fine. All in your regard to this thread was your side of the story. It would be interesting for me to contact someone at Ecklers so we could hear the other half. Two sides to every story. But heck what do I care. Your never going to buy there again and I personally could give two Sh*ts less where you buy your parts.

Now so you will know that this question is directed at you:
You said when you contacted Ecklers the first time they said for you to ship the parts back...at your expense. Why didn't you ask for a supervisor then? When you realized you had a problem and say you "called several times" yet it didn't seem to be going the right way why didn't you ask for supervisor? I would find it very hard to believe that if you had asked for the Customer Service Supervisor or someone "higher up" on the ladder early on that the problem wouldn't have been taken care of then. The time frame we are talking about here is June-September and you said you called several times "they were searching the warehouse and would let you know" and you said that was a few weeks before....can you honestly say you share some blame for not following up or asking for a supervisor earlier on and allowing it to go on 3 months? I mean you called several times, why not ask for a supervisor the second time?

Blasting a company on a public forum causes lasting negativity towards that company. In this case the company isn't here speaking for itself. On the other hand, there may be personnel from these companies on different forums from time to time. Them seeing someone blasting them surely won't do you any favors with them down the road.

As far as you not shopping at Eckler's- I could really care less. I think you could have escalated the matter sooner and then this whole thread would be moot. I can start posting specific examples of repeated problems with the postal service here if you'd like. I can rant about how I won't use them again and would only use some other means shipping, but whatever. The point? Every place has it's problems. Eckler's has it's share. If I was having repeated problem I would ask for a supervisor and get it corrected. If I continue to let it drag out, then I'm just as guilty.

On another tangent...you didn't post you were having a problem until September. The last I checked this forum was named "All Florida Corvette Club". Did you know there are clubs within the locality of Eckler's? That those clubs probably have some sort of relationship with Eckler's and various personnel on their staff? That perhaps some of those club members are members of this forum? Perhaps even some of those club members work at Eckler's? Another route would have been a thread earlier on seeking help with your situation. Instead the thread started a few months down the road entitled "I will never buy from Eckler's again"....that probably wouldn't by you any help, but I had noted if I had seen or knew about it earlier I could have gotten you in touch with the right person. I also offered that if you needed help with them in the future to let me know, but I'm starting to think that offer is going to expire as I don't need to get involved and you dont intend future business with them.

First things first. You said singling out Ecklers was wrong. I singled them out, therefore I must be wrong. You may not have been talking about me in post #21, but the fact that I started this thread obviously bothers you.

Yes, this is my side of the story and if you feel like contacting Eckler's for their side of the story, by all means, waste your time. It certainly doesn't matter to me.

You're absolutely right in one respect. I should have asked for a supervisor much earlier. It may have solved the problem earlier. I do share some of the blame for that. And the reason it went on for 3 months is because it wasn't a huge priority on my list. My life wasn't hinging on this situation. When I gave it a thought, I would call.

I honestly don't care whether it causes lasting negativity to them down the road. I'm sure it won't. They were in business long before I purchased a Vette and will be in business long after. There were a sponsor here, but I guess we didn't generate anything for them. I won't need any favors from them either.

You can blast the Post office and use a different shipping company all you want. It doesn't bother me any. I get paid the same.

Thanks for your help, but I won't be dealing with them again. I did what I did and it's all in the past. I'm not going to waste any more of my time. It's time to move on...

 

[vette8t7]

First things first. You said singling out Ecklers was wrong. I singled them out, therefore I must be wrong. You may not have been talking about me in post #21, but the fact that I started this thread obviously bothers you.

Yes, this is my side of the story and if you feel like contacting Eckler's for their side of the story, by all means, waste your time. It certainly doesn't matter to me.

You're absolutely right in one respect. I should have asked for a supervisor much earlier. It may have solved the problem earlier. I do share some of the blame for that. And the reason it went on for 3 months is because it wasn't a huge priority on my list. My life wasn't hinging on this situation. When I gave it a thought, I would call.

Singling them out when there appears to be shared blame on both sides and blasting them on a public forum to me doesn't seem to be a good form of judgement. What bothers me is the fact that YOU state it wasnt a priority of yours, you let it drag out and then post derogatory remarks about "how this has been going on for months", when in reality the problem could have probably easily have been solved in the beginnning. Your life wasn't hinging on the situation, but the point is you made a hinge of yoru time on this forum to blast THEM! I won't waste my time asking for their side of the story, I think there is enough information in this thread for readers to make their own judgements and decisions.

 

[vette8t7]

I honestly don't care whether it causes lasting negativity to them down the road. I'm sure it won't. They were in business long before I purchased a Vette and will be in business long after. There were a sponsor here, but I guess we didn't generate anything for them. I won't need any favors from them either.

Thanks for your help, but I won't be dealing with them again. I did what I did and it's all in the past. I'm not going to waste any more of my time. It's time to move on...

I would also like to add that in another thread MADN3SS posted another issue last night with another item he purchased from Eckler's. I made a kind hearted gesture to bring the matter up to someone at Eckler's in try and bring some positiveness to his situation in light of his recent issues.

MADN355's post:
I do have one other problem with them... minor. Customer number 2142XXXX, Order number 0226XXXX, Trans date 10/14/05. Part number 45037, Sunglasses, Z06 Logo Quicksilver. On both sides of the sunglasses there is an attached Z06 Logo that has since fallen out and lost on both sides. I would like to get replacements sent to me so I can glue them on. I've emailed Eckler's but have not gotten a response. It was low on my list of priorities to look into.

I sent an e-mail last night to someone at Eckler's who replied back to me this morning "I sent him an email offering to replace the glasses".

So MADN355 you should have received an e-mail. I would say this is a pretty decent resolve in what just a few hours? Replacement for an item you've had for a year? But since you don't need any favors from them and won't be dealing with them again or wasting your time I guess this is all moot and I guess I will quit wasting my time.

 

[NOBCKSEAT]

Been on the other coast.
My latest expierence with Ecklers was my expierence. You can go have your own. I didn't feel welcome. Period. My expectations came from previous years ago when I bought from them for my '81, '67, and '63. I really don't have any recall of any issues from them at that time. I wholehardly expected to recieve the same level of service I did then. But they shifted buildings and really did not care if I was there or not by their actions. I don't have friends in the back room, or numbers of managers available. Personally I don't care. I did sent them an email to their sales office, they elected to not respond. I waited a week. So I decided to post my expierence. Period. good luck to you.

 

[Shadow]

If you took offense that fine. All in your regard to this thread was your side of the story. It would be interesting for me to contact someone at Ecklers so we could hear the other half. Two sides to every story. But heck what do I care. Your never going to buy there again and I personally could give two Sh*ts less where you buy your parts.


I don't know you but I do know Scott. I've known hism for what now, about 15 years (+/-)? I can tell you he's very level headed person with hardly ever a bad thing said about anyone or any business.:thumbsup: With the LEGHUMPING over:hehehe: I'll also say this...ECKLERS has made thier own bed and now but lay in it.

I've had good and not so good dealings with thier phone people. It's like most don't know WTH they (or we) are talking about and could care less

As well, look on other forums.....Many of the people have had bad experiences with them. Thats got to say something doesn't it?

No one is really "bashing" Ecklers, just pointing out issues.

Not sure why they are no longer sponsors here, but if it's due to this, then :wavey: A decent company will take critisims and attempt to resolve real or percieved issues to change thier public image.

Funny part is, they've been around for years and will likely continue to be around for years to come. Some things flourish (or at least exist) despite themselves.

Now so you will know that this question is directed at you:
You said when you contacted Ecklers the first time they said for you to ship the parts back...at your expense. Why didn't you ask for a supervisor then? When you realized you had a problem and say you "called several times" yet it didn't seem to be going the right way why didn't you ask for supervisor? I would find it very hard to believe that if you had asked for the Customer Service Supervisor or someone "higher up" on the ladder early on that the problem wouldn't have been taken care of then. The time frame we are talking about here is June-September and you said you called several times "they were searching the warehouse and would let you know" and you said that was a few weeks before....can you honestly say you share some blame for not following up or asking for a supervisor earlier on and allowing it to go on 3 months? I mean you called several times, why not ask for a supervisor the second time?

Why not just treat the customer right the FIRST TIME? Why not be responsive? Why not act like you know what you're doing? Why? Why? Why?

I can say this with some certainty. Scott accepted some of the blame, and he's a lot more patient than I.
I'd first have had a supervisor on the phone no later than my second call!!

My 3rd call would be in person...it's just mileage and time.But again, why keep telling a customer that you're going to do something and then not do it or get back to them for months? Bad business IMO.

..bashing a business on a public forum causes lasting negativity towards that company. In this case the company isn't here speaking for itself. On the other hand, there may be personnel from these companies on different forums from time to time. Them seeing someone blasting them surely won't do you any favors with them down the road.

Then get your act together and the "bashing" will cease...novel idea huh?

This BTW, isn't bashing. It's complaining:rofl1: Thats the nice thing about this forum compared to some others. The owner doesn't play favorites. If you have a legitimate, articulable issue with a vendor, sponsor or not...you can feel free to factuallyl air it without fear of reperrcussion.
The members come first and thats a good thing for all of us:thumbsup:

The company had/has every opportunity to respond here. As you mentioned, they were a sponsor. Who knows why they left? Thats thier business. But they could certainly have aired thier position should they have chosen to do so instead of cut & run?

Are you one of those "personnel" you were referring to? Certainly sounds like it with the defensive overtones? Just curious. BTW, it's ok if you are and welcome aboard, just remember that we don't hold back much when it comes to the members freedoms to express and thier happiness with parts and service.

Those "personnel" that may be on various forums also have the right to respond, either personally or on behalf of the company if accepted by thier management. We'd be happy to hear from them with factual/verifyable information and results.

Most of us here are not looking for "favors." Personally, I don't mind paying for what I need/want...I just want it right! And if it's screwed up...please fix it without a lot of undue rhetoric, excuses, or delays. Simple enough isn't it?

As far as you not shopping at Eckler's- I could really care less. I think you could have escalated the matter sooner and then this whole thread would be moot. I can start posting specific examples of repeated problems with the postal service here if you'd like. I can rant about how I won't use them again and would only use some other means shipping, but whatever. The point? Every place has it's problems. Eckler's has it's share. If I was having repeated problem I would ask for a supervisor and get it corrected. If I continue to let it drag out, then I'm just as guilty.

I respectfully disagree here as well. Repetitive problems are indicative of management issues, laziness or incompetence. Mechanical issues (to which many of the USPS problems are related) are not. Those do need to be addressed as well as some turn around time problems *(Scott....if they wait another month to send back an undeliverable package again....I'm gonna....!!!!!! )..ugh...anyway, I digress....

The fact is, you do have the freedom to use whatever shipoping company you desire, as does Scott or anyone else to use the myriad of Corvette related vendors out there in the marketplace. You live on the Spacecoast so Ecklers is convenient to you. I use Davies here in NPR, the Corvette Shop in Tampa and a couple of other local vendors. Why? One because they are competent (*although one does kind of treat people like an non-entity at times -hint-not Davies) but again, they're convenient and have most parts I need on hand.

I will agree that every place has it's problems. Thats the nature of business. Not correcting thiose problems is quite another matter. FWIW, even on here, people have posted good experiences with Ecklers as well. Just seems that between here and other firums, the bad seems to outweigh the good?


On another tangent...you didn't post you were having a problem until September. The last I checked this forum was named "All Florida Corvette Club". Did you know there are clubs within the locality of Eckler's? That those clubs probably have some sort of relationship with Eckler's and various personnel on their staff? That perhaps some of those club members are members of this forum? Perhaps even some of those club members work at Eckler's? Another route would have been a thread earlier on seeking help with your situation. Instead the thread started a few months down the road entitled "I will never buy from Eckler's again"....that probably wouldn't by you any help, but I had noted if I had seen or knew about it earlier I could have gotten you in touch with the right person. I also offered that if you needed help with them in the future to let me know, but I'm starting to think that offer is going to expire as I don't need to get involved and you dont intend future business with them.

You're "tangent" makes a valid point:thumbsup: A quicker post, earlier in the game might have rendered a more favorable result much sooner, alas, avoiding all the drama... But it didn't happen that way. Woulda, shoulda, coulda....but didn't.

So, what do you do at Ecklers?

Scott admitted he could have handled things a bit differently and from what I've read of this thread, might actually repurchase a few things there in the future. Entirely up to him.

On the other hand, you've made some valid points and defended Ecklers well:thumbsup:

Can we all now call it a truce and move on with life and get ready to PARTYarty:

Take care guys:wavey:

 

[vette8t7]

You're "tangent" makes a valid point:thumbsup: A quicker post, earlier in the game might have rendered a more favorable result much sooner, alas, avoiding all the drama... But it didn't happen that way. Woulda, shoulda, coulda....but didn't.

So, what do you do at Ecklers?

Scott admitted he could have handled things a bit differently and from what I've read of this thread, might actually repurchase a few things there in the future. Entirely up to him.

On the other hand, you've made some valid points and defended Ecklers well:thumbsup:

Can we all now call it a truce and move on with life and get ready to PARTYarty:

Take care guys:wavey:

I don't work at Eckler's and never have. I am however affiliated with a local club, I am local to Eckler's and I have been involved with Eckler's and various members of their staff (some who are still there some that are not) over the years with events and various other things.

I merely presented another view on the situation. Other's may be reading this and had the same thoughts as me, but didn't post. As you pointed out they ARE posting their experiences which is fine, I was expressing my take on the situation.

On another note, Scott did post another issue he had and it seems that was quickly addressed..(as long as he doesn't wait so long to fullfill his end that everyone forgets:banghead: )

Another thing I would like to point out...I have seen this "per the forum rules I sent an e-mail, didn't get a response, so here I go"...did we all forget how to use a telephone? It probably takes more time to type an e-mail to them about an issue than it would to call up and ask to speak with a manager or supervisor. Part of a someplace fixing issues is knowing about it. If the management doesn't know about problems they can't address them. A few months ago I pointed out some things to Eckler's management and they didn't know it had been happening, no one had ever said anything to them previously about it and they addressed the issues. If you send them an email about how you are disappointed and will never shop their again-they may get 100's of e-mails like that a day with their volume of sales. I dunno. I'd rather call up and speak to someone or demanding a manager or someone higher up call back referencing an e-mail or letter noting details....

I didn't realize you had "quotes" within the "quote" there till now...

 

[vette8t7]

Been on the other coast.
My latest expierence with Ecklers was my expierence. You can go have your own. I didn't feel welcome. Period. My expectations came from previous years ago when I bought from them for my '81, '67, and '63. I really don't have any recall of any issues from them at that time. I wholehardly expected to recieve the same level of service I did then. But they shifted buildings and really did not care if I was there or not by their actions. I don't have friends in the back room, or numbers of managers available. Personally I don't care. I did sent them an email to their sales office, they elected to not respond. I waited a week. So I decided to post my expierence. Period. good luck to you.

If you didn't feel welcome, then that is unacceptable. If they don't meet your expectations that they did back when they were a smaller company and Ralph was running the show...well these definitely aren't those days anymore. They don't just deal Corvettes anymore.

On the other hand, some of the comments and suggestions made with your experience seemed unreasonable.
Is it not unreasonable to think Eckler's hasn't changed in 10, 15 years?
Maybe they expanded buildings and moved buildings in that time? Sorry the parts pickup window has been on the side of building #2 for some time now.

Asking for discounts such as AAA, AARP?? And if they didn't have you on the outdated membership list for your club is that necessarily their fault? Maybe you aren't a member anymore? Most clubs have membership cards and NCCC members always get cards-show them that.

Was the dually truck was blocking the driveway or what "used" to be the driveway?

The cadillac unloading parts into the dually sounds like it may have been a vendor-a vendor possibly dropping off the sort of parts you were looking to buy?

 

[vette8t7]

On the other hand, you've made some valid points and defended Ecklers well:thumbsup:

Hmm...not sure what happened to the first part of my previous post..Anyhow, a defense can be made for anything...

What I had typed and didn't get through to the post was I posted my thoughts (which probably the same as some that didn't post). The reality is both shared blame, Eckler's probably moreso than Scott. I made an argument from a different viewpoint. Let's face it we are all members of this forum, so we are obviously on the internet. The advantage of the internet is it is a tool. Why not harness that power and information that is avaialble? If I had a problem or an issue with Adam's Polishes or WCC and posted a "Help" thread on a forum would I not get direction, guidance or in direct contact with someone who can help??? Then if after a few weeks nothing happened then maybe "I will never...".

In regards to why it wasn't taken care of the first time, who knows. Maybe whoever he talked to didn't care or was lazy or perhaps if they were understaffed the issue was forgotten. I'm sure they are trying to hire more personnel right now. From what I have seen in any place this day and age good help is hard to find anywhere. Finding qualified people for the job is equally as hard.

One would think they would have someone to browse the forums and address things, but man, that would be a job! How many forums are there now? Imagine someone trying to monitor them constantly? Why have that person when you need people to answer sales calls in order to keep the wait times down? I don't know if they have such a person or not...