----- Original Message -----
From: "Bill Mitchell jr" <bmjr@theengineshop.com>
To: "Rich Z" <rich@corvetteflorida.com>; "sales" <sales@latemodelengines.com>; <chris.harwood@motorsportsxtreme.com>
Sent: Wednesday, January 27, 2010 11:25 PM
Subject: Re: Fw: Aw hell....
> Rich,
> I have to be honest with you. I am stumped. These you have obviously
> picked apart everything on the engine, no doubt but these heads came
> back for the manifold bolt hole location correction. Now I would have
> been more then happy to swap them out with a whole other set but the
> decision was made (Not by I) to correct these due to the fair amount of
> machining done to them for the Jesel rocker arms and some pocket work.
> So they came back, we dropped what we were doing and jumped on this deal
> to get you back up and going on your project at obviously no cost. After
> this was all done you went and once again picked apart the repair, took
> high resolution photos that gave you a view like it was under a
> microscope and magnified the corrected holes did not in anyway look this
> way to the human eye and was a very acceptable repair. Needless to say
> it was all posted on the forum for all of the world to see and crucify
> us. You even made sure that you forwarded me the link to see this. There
> were a few that did know what they were looking at and understand the
> whole situation and saw this for what it was and I thank them for
> jumping in.
> In reality, our entire industry that we all rely on to bring us the
> thousand of incredible products for all of our hot rods, race cars,
> boats etc. there is no such thing as a company that produces 100% of the
> products perfect 100% of the time. Parts do once in awhile get past the
> quality checks and yeah it sucks but we're not just knowingly sending
> these parts out and keeping our fingers crossed. I don't care what
> manufacturer including the god almighty precious GM have these issues
> that get out. It is truly the way that a company handles the situation
> at hand that I believe is what should be criticized if need be but this
> does not happen. You guys get on the forum and just start ripping away,
> sometimes even before you guys give the manufacturer even a chance to
> respond to or correct the problem. So let me ask you this, after you the
> fact that you already ripped into us as well as all of your buddies, and
> after the fact we dropped what we were doing and even had some guys come
> in during their Christmas vacation and and handled the situation at hand
> based on a decision that was made collectively, Why would you expect us
> to do anything, The damage you have done is un-fixable and no matter
> what I do from this point on would not mean squat to no one and wouldn't
> make you happy anyway and wouldn't be the last, the shade of aluminum
> would be wrong.
> But you know what, we are not a company that does not stand behind
> our parts. If the head is cracked which it looks like it is then we all
> missed it. Send the heads back and I will get a set of new ones done for
> you, simple as that. There is nothing else on the table here, No hidden
> catches, No conditions, No further offers just ship the heads back to
> me, I'll send you new ones. When shipping them back make sure to send
> them freight prepaid with the RMA #BMJR on the outside of the pkgs or
> the the receiving dock will refuse them.
> Bill